When try to play League of Legends, you might have faced the annoying “League of Legends (LoL) error 5C trouble fetching information” bug that stops you from jumping into a game – it throws up this message saying “trouble fetching information for this player (Error: 5C). Affected players should quit and log back in if this persists.” and tells you to log out and back in. But sometimes, doing just that doesn’t cut it, and you’re still stuck.
But why does this happen? It’s a bit of a mystery, but it looks like your internet connection might be the reason. I’ve heard from some players that giving their router a quick reset or switching to a different network did the trick for them. Also, a simple workaround could be logging in with a different account and then switching back to your main. This guide walks you through four ways you can try to solve this League of Legends trouble fetching information error and get back into action again.
Method 1: Reset Your Wi-Fi Router
The first thing you can try is to reset your router. This might help refresh your internet connection and resolve the LoL 5C error. To do this, follow these steps:
- Leave the game client open and do not close it.
- Turn off your router and wait for a few seconds.
- Turn on your router again and wait for it to reconnect.
- Go back to the game client and see if the error is gone.
Method 2: Test Your Alternate Account
Another possible solution is to log in with a different account and then switch back to your main one. This might somehow reset the error and let you queue for a game. To do this, follow these steps:
- Log out of your main account and close the game client.
- Open the client again and log in with an alternate account.
- Try to queue for a game and see if the error appears.
- Then, Log out of your alternate LoL account and close the client.
- Log in with your main account after re-opening the application.
- Try to join a game queue to check if the error 5C in League of Legends has disappeared.
Method 3: Disconnect from Your Internet Modem
A third option is to disconnect from your Wi-Fi device and use a hotspot from your phone. This might help you bypass the error and join a game. To do this, follow these steps:
- Disconnect from your internet connection on your PC.
- Turn on your mobile hotspot and connect your computer to it.
- Open the game client and log in with your main account.
- Check again by entering the match if the issue is resolved.
- Then again, switch to your WiFi and again try to play the game.
Method 4: Use the Hextech Repair Tool
The final solution is to use the Hextech Repair Tool, which is a tool provided by Riot Games to fix common issues with the game. The tool can scan and repair your game files, update your drivers, and reset your network settings. To use the tool, follow these steps:
- Download the Hextech Repair Tool from the official site.
- Run the tool and select your region and language.
- Check the boxes for “Reinstall”, “Force Repatch”, and “Clean Uninstall”.
- Click “Start” and wait for the tool to finish.
- Restart your PC, open the game client, and hit Play again to check for the LoL error 5C.
I hope this article helped you fix the Error 5C bug in League of Legends.
